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Discussion in 'THE Gretsch Discussion Forum' started by MattAnt, Feb 17, 2013.
Sounds like he had Shenkers on his hands when he played that one...
LOL! You're going to start an entire new trend in relic'ing... that will be a $200 up charge for a "pre-broke" headstock.
Wow, this makes me sick. It's truly devastating - my deepest sympathies. Clearly it was under the surface just waiting to happen. My old Guild acoustic went down one day - fell straight on the neck nut from upright and the headstock cracked in a similar way. The repair looked good and the guitar sounded like new when finished. However, that was an old used guitar.
I think you should contact Chicago Music Exchange. This could be a warranty issue. They would probably want to have Gretsch check it out - but I would think there would be signs of a fault and they should replace that guitar. Heck, call Fender/Gretsch!
Also, how was it packed? I can think of how this might happen if an airline dropped it the right way, but it depends on how it was packed.
Will PM you to discuss.
Public Service Announcement!
Joe Carducci is THE MAN. And Gretsch is the best company around.
After cme tried and failed with Gretsch customer service, I had resigned myself to take it to a luthier today, bite the bullet and get it fixed. As a last ditch effort that I did not really expect to go anywhere, I sent Joe Carducci a PM outlining the situation. Mere hours later Joe himself calls me in little old NZ, and tells me that not only is he going to send me a brand new replacement guitar, but that Gretsch will pay for the shipping of the old guitar back to the states.
Never have I experienced customer service like this and it blows me away. Can you imagine any other big company doing anything like this?
I have never been prouder to be a Gretsch player! Much more than just a guitar. As you put it yourself Joe, it is a brotherhood.
Thanks everyone for your insight, and a big thanks to Joe.
A very happy and surprised,
That is awesome, I am so happy for you. That is very good news! Congrats
It's an easy repair, just don't do it yourself
A good Luther will have it looking as good as new in next to no time.
Damn, didn't spot it went into page 2. Superb news that Joe C is all over this. Superb customer service - on a global level!!
After a couple of pages on an internet discussion page dedicated to their brand, it's hard to imagine any company not responding this way. Though I know many would. Here's to Joe and Gretsch!
Now that is an example of outstanding customer service. Great resolution to this story. Way to go Joe! I too am proud to be a Gretsch owner.
That's great news Matt!
I'm very happy for you.
Awesome news... Gretsch really is the greatest! You're damn right Joe is the man! I'm glad it's all worked out. Makes me proud to be in the brotherhood.
Wow!!! Great customer service. Go Gretsch!!!
Wow, good news Matt! Gretsch rocks!! I'm more and more in Love with this brand.
...please ask Joe, if you could ship your damaged Gretsch to me. I'll pay the shipment and can fix the guitar so it doesn't need to go to scrap. I would love to fix your 6120 and giver her a new home, next to my Pro Jet.
Great ending to this saga!
Fantastic! Pleased for you Matt. Need pics of the new one when it lands, that blue is foxy...
Most amazing customer service I've ever heard of... the Batman sign, how hilarious was that!
Wow! I am blown away by this news.That's incredable. I never would have thought for a minute, that they would ship you a new guitar.
Here's to Gretsch!!!!!!!!!!!
What a great company
Loved the Batman sign lol!
Joe and Gretsch come through and save the day..errr...guitar!
Amazing service....I'm glad to be a Gretschie!
Three cheers for Joe C.!!!
Hip hip HOORAY!!!