What is going on with Gretsch and the Setzer models?

Might be something to do with the Cites regulations?

 

It's Musicians Fiend.

They did this to me a few years back on a Schecter Baritone.

They sell what they don't have in stock. There's an arbitrary in "shipment date", that's always a few weeks out.

It'll get there eventually...............

I don't want to talk to much about my particular case, cuz it still makes me angry thinking about it.
The short story is they kept sending me a right handed guitar. Some boxes were labeled Lefty, a couple were not. It took over 8 months to sort out.

After I started a BBB claim, they finally *(said they did) went through their entire stock of Shecter baritones and maybe other models, and found, essentially the last one (since they had become discontinued in LH), that is super nice, and charged me essentially wholesale (45% off), they had it "set up" (the tech tuned it to E when it should be B, omg) and overnighted it to me with 7 packs of D'Addarrio strings.....

The whole experience was unnecessarily stressful.

 

I started dealing with Sweetwater. They provide very personal service and you are assigned a specific rep for current and all future dealings. They also offer interest free financing and free shipping. My Sweetwater Rep reaches out every few months with a phone call to check if there is anything I need or require help with. They also deal on pricing.

 

GT posts are pushing all of my pet peeves today
It drives me nuts to deal with anyone happy to take your money, but CAN'T deliver on time. On web sites I always look for the 'In Stock' note.

Better Business Bureau worked? I'm having an issue that has been going on for almost 2 years, and I've considered BBB or a letter from my lawyer friend.

 

If they don't have the product I don't see what BBB can do, unless they're now refusing to refund .

 

My rep used to offer me better deals. Now everytime I ask a about a price it's always 10% off.

 

Same experience here but for my latest desire if they gave me 10% off I just might be swayed, which is why havent called them!

 

I'm with you... I ordered a guitar (not Gretsch) on a begin of the July. Now the status is mid October.
Difference is, that I ordered from the Finnish music store.

EDIT: The music store took my first order, but they phoned me next day and said that they have to cancel it because of the Cites.

 

I started a BBB claim, then I called and informed MF. That's when they actually took action...

 

I like dealing with Sweetwater, and won't deal with MF.

That said, I will not order/preorder anything that isn't in stock, and ready to ship. Just me, I guess. When I'm ready for something, I'm ready, and not willing to wait as delivery confirmations keep getting pushed back.

 

Yeah, nobody else understand that Cites thing either. ;-)
And yes you are right - my order was cancelled because of the rosewood fretboard. European dealer can't order it from the factory in USA.

 

I use sweetwater. but I didn't get any candy in the box like they usually do....... I guess they thought the gretsch was sweet enuff for me.

 

Just be grateful, don't ask too many questions...