"He doesn’t do Gretsch that often, and told me he’d be asking help from the Gretsch builders to figure it out. It looks like he’s out of the office this week, so I’ll hit him up again when he returns to remind him."
"I spoke to our guy again Friday about it. He said he needs to contact Steve Stern about some more difficult things. I guess Steve had been on vacation. I’ll check in with our guy again today to see how it’s going."
Nothing since. This is Dave's Guitar Shop, a pretty reputable and established dealer. I assume the "guy" he's referring to is somebody at FMIC who takes Custom Shop orders for both Fender and Gretsch. I don't want to be a nuisance if everybody really is trying and this is just how long it takes to get an estimate, but I'm starting to feel like this can't possibly be right.
I think if you are about to drop CS money you can be a nuisance. No business worth its salt would not want that kind of money.
I'd call again and say if they can't help you you may have to consider placing the order elsewhere. Not so much as a threat, but a matter of fact.
CS money deserves a quailty of service from any retailer.
Good luck. It will be worth it.