Gotta love StewMac

radd

Friend of Fred
Dec 27, 2017
5,671
Santa Cruz
I ordered some CTS short shaft pots from StewMac along with some other items. Everything was fine except they sent me long shaft pots. I have ordered many items from them over the years and this was their first mistake.

I don’t have a problem with companies that make occasional mistakes, we all make them. How I judge a companies customer service is how they deal with their error.

StewMac responded to my late night email very early the next business day and apologized and had the correct pots ready to ship including the tracking number…No charge of course.

Well done StewMac

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