I haven't placed an order with them (Amazon.ca in my case) since about 2011. They used to be a good source for classic Doctor Who DVDs at a decent price and that's about all I bought back in the day when DVDs were still a thing. Last week my wife and I were looking at some home studio lighting gear from Neewer, for doing some videos to launch Winterwind's YouTube channel, and Amazon is pretty inexpensive. So, I put a few things on my wish list and this morning went to purchase them. Go to my wish list, add to cart, proceed to checkout... asks for my password again. I enter it. It's apparently wrong. Hmm... ok. Well, let's try again. Nope. Ok, maybe it's this one. Nope. Ok, let's reset. Hmm... ok, catchpa. I made about 10 attempts, visual and audio and it wouldn't accept it any time. So I called. The first agent didn't want to speak to me. I could hear their muffled conversation with a co-worker in the background but they wouldn't talk to me so I hung up, called back and got an agent that just follows a script but has no active listening skills at all. The issue was sorted, the order placed but man, their process and service is utter crap in my experience.