 |
|
March 19th, 2012, 07:52 PM
|
#1 (permalink)
|
|
Gretschie
Join Date: Nov 2011
Location: Kentucky
Age: 65
Posts: 394
|
Great Response from Fender/Gretsch
Hey Folks,
I just wanted to pass along this bit of info. I recently emailed Gretsch to see if I could get some of the missing paperwork etc. that was missing when I bought my G5125 used and they replied very graciously as follows:
Greetings John,
Thanks for writing in! I have shipped out some materials to keep
with your guitar. Thanks!
Best Regards,
Matt Brown
Fender Musical Instruments
Consumer Relations
17600 North Perimeter Drive, Suite 100,
Scottsdale, AZ, 85255
480-845-5133
( Great customer relations, I'll be buying again.)
|
 Online
|
|
|
Sponsored Ads
|
#
|
|
Join Date: March, 2003
Location: Forum HQ
Age:
Posts: N/A
|
Sponsored by...
|
|
|
|
|
March 19th, 2012, 08:00 PM
|
#2 (permalink)
|
|
Gretschie
Join Date: Jun 2010
Location: Halifax, NS
Posts: 464
|
It's amazing how something so small goes such a long way toward customer satisfaction, hey?
__________________
"You don't need a weatherman to know which way the wind blows."
-BD
|
 Offline
|
|
|
March 19th, 2012, 08:40 PM
|
#3 (permalink)
|
|
Gretschie
Join Date: Nov 2011
Location: Kentucky
Age: 65
Posts: 394
|
Quote:
Originally Posted by Dylanphile
It's amazing how something so small goes such a long way toward customer satisfaction, hey?
|
When I wrote I didn't know if I would get a response or not. I was surprised by the consideration since I bought the guitar used. It's good to know a company so large still tends to the little things. |
|
Online
|
|
|
March 20th, 2012, 12:43 AM
|
#4 (permalink)
|
|
Synchromatic
Join Date: Jun 2010
Location: Chicago
Posts: 620
|
Quote:
Originally Posted by JLoud
Hey Folks,
I just wanted to pass along this bit of info. I recently emailed Gretsch to see if I could get some of the missing paperwork etc. that was missing when I bought my G5125 used and they replied very graciously as follows:
|
That is pretty great. I emailed 2 years ago and never got a reply. You got a reply and some schwag!  |
|
Offline
|
|
|
March 20th, 2012, 07:37 AM
|
#5 (permalink)
|
|
Country Gent
Join Date: Mar 2011
Location: Virginia, the state, not the woman
Age: 47
Posts: 4,134
|
On the other hand, I have a 1992, 1993, or so I believe, strat deluxe plus. the serial numbers for these are confusing. I bought it in 93. Anyway, I emailed them asking about production dates, neck shape, and a few other details. Sent them the serial number. Thats same guy responded back saying he couldn't find any info on it. Asked me to send a photo of the serial number in case i made a mistake. So I did, he still cant figure out when it was made, or any other details on the guitar. This correspondence took over two months. He took three weeks to respond the firs time, and another month to respond again. I almost forgot I emailed him in the first place. Anyway, after exhausted research, i found my info. So, I guess it all depends on the day you ask them. I have contacted them in the past, and gotten great help quickly, then again, I get this!
__________________
Never pet a dog that is foaming at the mouth.
|
|
Offline
|
|
|
March 20th, 2012, 10:14 AM
|
#6 (permalink)
|
|
Country Gent
Join Date: Jun 2008
Location: extreme no. ca.
Age: 69
Posts: 1,844
|
I've had good luck with Matt Brown,
also. I had a Blues Jr. that I had a
problem with, and needed to know if
it was covered under warranty. I
couldn't find the receipt. He found the
required info for me, and emailed it to
me.
I thought that was great customer
service.
=================================
<><> Raspy <><>
|
|
Offline
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
|
