[Opart68]

Hen I got my pickups sent to Australia, the jerk in America didn't reckon, I'd need the screws to install them, so he never asked.

When I ordered my tone switch, from someone else, they didn't bother thinking I might want the screw on cap. Even at Bunnings and McDonald's they ask if you need this or that. For f@$!'s sake guys.

Here's a picture of the jerks at the counter. All teenage texters.

[Lizardkinged]

Well I'm not sure if I have an opinion on the expectations. but I suggest going and getting some pan-head screws from the local hardware. Just take the pickups in and try a few.

[Opart68]

Originally Posted by Lizardkinged

Well I'm not sure if I have an opinion on the expectations. but I suggest going and getting some pan-head screws from the local hardware. Just take the pickups in and try a few.

Oh, they're already installed I'm just *****ing about having to order parts when I've ordered them already, and think I should have been prompted at time of purchase that they were needed.

[Opart68]

Lions and tigers and bears! Oh, my! Was I censored?!? That hurts.

[johnreardon]

perhaps the 'jerk' in America thought the 'jerk' in Australia knew exactly what they wanted

Seriously if I ever buy accessories, I always ask if it comes with all the fittings as often the fittings are separate as people often reuse the ones already installed.

So in answer to your question...IMO, yes you are being unrealistic

[drmilktruck]

Originally Posted by Opart68

Oh, they're already installed I'm just *****ing about having to order parts when I've ordered them already, and think I should have been prompted at time of purchase that they were needed.

I was reading a review of a Godin guitar recently and it said they install Dunlop strap locks but only the base so if you don't have that type of strap you can't use it.

[MatchlessMan]

It's true, I have 2 Godins and they both came with Schaller straplock buttons but no strap fittings. This is no biggie to me - I have many guitars, but only need a couple of straps (1 per axe) on a gig.

[lostcat]

Originally Posted by MatchlessMan

It's true, I have 2 Godins and they both came with Schaller straplock buttons but no strap fittings. This is no biggie to me - I have many guitars, but only need a couple of straps (1 per axe) on a gig.

I have a matching strap for every guitar - particularly as I switch between Lp Strat and Gretsch style guitars they all need different lengths to feel right - and we need to colour co-ordinate!!

[NickGretsch]

Originally Posted by johnreardon

perhaps the 'jerk' in America thought the 'jerk' in Australia knew exactly what they wanted

Seriously if I ever buy accessories, I always ask if it comes with all the fittings as often the fittings are separate as people often reuse the ones already installed.

So in answer to your question...IMO, yes you are being unrealistic

To original post: Er sorry mate...not very nice. And not a kind analogy.

+1JR

.......quick nurse, get the wet nurse.

[Opart68]

Originally Posted by NickGretsch

To original post: Er sorry mate...not very nice. And not a kind analogy.

+1JR

.......quick nurse, get the wet nurse.

I'm not sure if your feeling for me or poking fun at me.

[beep.click]

I've been surprised to find what does and doesn't come with pickups. My Gretsch FilterTrons came with NOTHING. I bought 2 Fralin Tele pickups from 2 separate stores; each store supplied different hardware. And one store included the cardboard box, while the other store made a point of keeping the box (I literally watched them take the pickup out of the box).

[Lizardkinged]

I dunno. I guess the problem I have is a bunch of boasting or criticizing about people you cant even know. Not the day you ordered, or that day they packed your stuff, not ever. The fact that he's american probably doesn't say much, because everyone all over the world has stupid people in their country... don't believe me? Well I see threads like this all over the INTERNET with someone in another country calling someone in another country they dont know, a stupid a$shol or something like that, totally ignoring "mistakes happen" and that your probably affecting people with your decisions or mistakes as well... cause we all do.

I dont understand this "why me" expectation, (throwing your hands up or out in frustration) like some force selected you, and then told that guy to make a mistake... Well guess what, "It is you and thats the end of it." If anyone had an answer, then it would probably be why them instead.

No sense in playing a blame game... that would mean everything works in a perfect order... Stuff happens, we cant control it all the time. Its simply a question of "well what now. Where do we go from here?" you know... Stop with the why me's and all the feelings of significance in the out-comes that just came-out that way. Just the way the cookie crumbled... and its not yesterday anymore.

[Thousanium]

Unrealistic? Yes and No.

Pickups: People can reuse the screws from their old pickups to install the new ones most of the time. It's nice to get screws with the new set, but I don't think they are expected. If they don't specify screws in the set, ask. The onus is on the buyer to specify what they want.

Switch tip: The screw-tip is part of the switch. It should've been included.

[Opart68]

Ok, first of all. I am American, and I live in Australia . Lived in America for thirty three years prior to moving here ten years ago. Heck I know there's stupid people all over the world. Seriously have you ever heard the PM speak? I've been in in business all my life. I have high expectations, these are founded on my own service technique. This is not isolated, this has happened with basically all parts ordered off the Internet. Basically.

I have been a salesman on straight commission for many years, therefore I know what the consumer wants. They want their needs addressed, they want follow up. If you say "I'll call you", then do it.

I'm not ordering online. I get your number, get up at 3:00 am, and talk to a real person to explain my needs. Usually I even explain the reason being that I'm calling because they inflate anything that comes overseas by 75% in the shops. I even get up early enough, so the guy on the end of the phone taking my order isn't watching the clock so he can clock out. In most cases, I get a date it will be shipped and after four weeks or so, I usually get an email saying its going out, or something like your order is on back order (yes, I do ask if all parts are in stock).

Maybe I have high expectations, but , it's because I came into the business world when there was hunger and little integrity. So, I found that by being straight up and consistent, I got more sales (more importantly, referrals ), and few complaints to management. Then I became management and liked those qualities in my sales team. When that happens, a fine tuned machine can go nowhere but up. This was during several recessions.

The online sales site has taken a lot of personal touch out of retail. And to be honest, that blows. Yes, there are lazy people that collect checks all over the world. Just not as many people here in OZ, to compete with big densely populated place like Europe, Asia, and yes AMERICA. I'm sorry, that by juxtaposing American and Jerk together, you've gotten so worked up. Remember I am American, and I'm reminded of this every tax year. Times are tough all over the world, the people that succeed just try harder or go the extra mile.

Customer service leaves a lot to be diaries in Australia, so don't feel singled out. I just need to buy everything from a different company in the future. I only want communication and to be updated like anyone else.

I still think they're monkeys. Nothing will change that. I could've drank a lot more beer, if I didn't decide to become sales professional after school instead of working at tower records, and viewing work as a job, instead of a career. Job stands for just over broke. Which is irrelevant. I just thought is pass that on.

[Opart68]

Usual iPhone typos, but you all get my drift.

[Aster1]

I have high expectations when I'm purchasing things too!! I would agree that in the last 10 years + we've really seen a drop in attention to details. "Oh you wanted the brakes we installed to work properly? I just thought we were to install them on your car." This just doesn't cut it with me either or my business with us working with clients.

Even when you check everything out with someone, often they don't check the details close enough. Look at the medical industry too, only the stakes are much higher. Too many mistakes & people dying from the lack of proper treatment instead of the ailment they went in for.

Aster

[PacRat]

Well I personally don't think it's a matter of missing details at all. I think it's simple economics, companies are cutting costs where they can. I recently bought new pups and had to buy spacers and rings and screws to make a complete job. Most of the items were listed separately. I think it's a matter of educating ourselves to ask the right questions since now a days it's not so much the price of the product but the cost of shipping. If I miss one thing I have to have it shipped separately and shipping is a beast these days mostly due to the high cost of fuel.

[JohnS]

Reminds me of a wonderful Led Zeplin song: Communications Breakdown. Never assume.